Revocation of consent: You may revoke your consent to receive account statements and electronic advertisements at any time via our online services under www.americanexpress.ca or by calling the phone number on our site, which is also on the back of your card (if you have a card account with us), and we will send you printed paper versions again. If you change your preference and request to receive paper notes through Amex Bank, you will automatically unsubscribe from the service. You agree that we may, in our sole discretion, treat any termination of this Agreement or termination of the Service as a temporary suspension of this Agreement and Service, and we will allow you to reinstate this Agreement and the Service by re-registering with us by telephone or through online services, www.americanexpress.ca you will understand and agree: that it may take some time to process your request to revoke the service and that you must continue to use the service by accessing your accounts and online messages until you receive a printed statement in the mail. We may continue to provide other communications electronically. Termination of this Agreement does not terminate the Amex Agreement or other agreements or relieve you of paying all amounts due to us by a payment method acceptable to us. Complaint procedure: If you wish to draw our attention to a request, we advise you to follow the appeal procedures described here. Please see the „Timelines“ section below. Step One: If you have a complaint, please contact Credit Card of Canada Customer Service, available at 1-866-288-1514. You can also write to our Canada Credit Card Customer Service: Amex Bank of Canada, Canada Reward Card Department: 1211 Denison Street Unit #18, Markham, Ontario L3R 4B3. Step Two: If the issue is not resolved, you can contact the internal ombudsman of amex bank of Canada.
Please see the „Timelines“ section below. Free Phone: 1-888-301-5312 – Local: (905) 943-1197 / Free Fax: 1-866-849-9660 – Local: (905) 94 0-7670 / TTY: 1-866-529-1344 – Local: (905) 940-7701 – Website: www.americanexpress.ca/ombudsman / By letter: Amex Bank of Canada, PO Box 3204 STN F, Toronto, ON M1W 3W7 – Attn: Amex Ombudsman`s Bank of Canada. Step Three: If the Bank of Canada`s internal Ombudsman is unable to resolve the issue, you can contact the Ombudsman for Banking Services and Investments (OBSI) as described below. Please note that you can contact OBSI earlier as step 3, as shown in the „Calendars“ section below. The Ombudsman for Banking and Investments is available at: 401 Bay Street, Suite 1505, P.O. Box 5, Toronto, Ontario, M5H 2Y4 / Free Phone: 1-888-451-4519 – Local: (416) 287-2877 / Free Fax: 1-888-422-2865 – Local: (416) 225-4722 / Email: ombudsman@obsi.ca / Website: www.obsi.ca. ON YOUR CARD: The card is a prepaid payment device with a specified dollar value, either printed on the front of the card or chosen by the buyer at the time of purchase….